Refund policy

Return & Exchange Policy
7 Days Checking Warranty
At Alphacart, we always aim to deliver quality products and a smooth shopping experience to our customers. Every order is carefully checked before dispatch so you receive your product in perfect condition.
If you face any issue with your order, don’t worry — our support team is here to help.
Replacement Policy
Customers can request a replacement within 7 days of receiving the order if:
✅ Wrong item was delivered
✅ Product has a manufacturing defect
✅ Item is damaged during delivery
Important Guidelines

Please report any issue within 7 days after delivery.

For damaged parcels, contact us immediately within 24 hours of receiving the order.

Product must be unused and returned in its original packaging with all accessories, manuals, and tags included.

Items with physical damage caused after use will not be eligible for replacement.

Return Process

Contact our customer support team before sending any item back.

Customers will need to return the parcel through a courier or registered delivery service.

Return shipping charges may apply to the customer.

Inspection & Replacement Time
Once we receive the product, our team will inspect it. After approval, the replacement process usually takes 3–5 working days.
Your trust means everything to us, and we are committed to providing reliable service and customer satisfaction every time.